Netflix Error Codes, Explained
Hit an error mid-stream? Find your Netflix code below for what it means and the fastest fix — network, device, and browser errors all in one list.
Netflix error codes explained
NW-2-5 — Network connectivity problem
Why: Your device can reach the internet but can't stay connected to Netflix — often weak Wi-Fi, a router glitch, or an ISP routing issue.
- Restart your home network: unplug the modem and router for 30 seconds, then power them back on.
- Test another app or site to confirm the internet works.
- Connect the device with an Ethernet cable, or move it closer to the router.
- If it only fails on Netflix, contact your ISP — they may be blocking or throttling the route.
UI-800-3 — Stored data needs to be refreshed
Why: Netflix information saved on the device is out of date or corrupted.
- Restart the device fully (power off, wait 30s, power on).
- Sign out of Netflix, then sign back in.
- Clear the Netflix app's cached data, or deactivate and reactivate the app.
- Reinstall the Netflix app if the code returns.
M7111-1331-5059 — Browser blocked — proxy/unblocker detected
Why: Netflix thinks you're using a VPN, proxy, or 'unblocker' service, or your browser data is stale.
- Turn off any VPN, proxy, or unblocker and reload.
- Clear your browser's cookies and cache for netflix.com.
- Try a different network (e.g. mobile hotspot) to confirm it's the connection.
- Contact your ISP if you don't use a VPN — some default routes are flagged.
tvq-st-103 — Can't reach the Netflix service
Why: A network problem is stopping the device from connecting to the Netflix servers.
- Restart the device and your router.
- Check that the device's date, time, and DNS settings are correct.
- Wait a few minutes and try again — it can be a temporary Netflix-side issue.
UI-113 — Out-of-date information on the device
Why: Saved Netflix data on the device is stale after an update or account change.
- Sign out of Netflix and restart the device.
- Sign back in and try the title again.
- Reinstall the app if the code persists.
NW-3-6 — Network settings are blocking Netflix
Why: The device connects to the internet but its network or DNS settings stop it reaching Netflix.
- Verify the device is actually online with another app.
- Restart your modem and router.
- Check the device's DNS settings — switch to an automatic or public DNS (e.g. 8.8.8.8) and retry.
- Bypass any custom DNS/proxy configured on the router.
100 — Mobile app error
Why: The Netflix app on a phone or tablet has hit a temporary glitch or a date/time mismatch.
- Force-close and reopen the Netflix app.
- Restart the phone or tablet.
- Check the device's date and time are set automatically.
- Update or reinstall the Netflix app.
tvq-st-131 — Smart TV can't reach Netflix
Why: A network or connection problem is stopping a smart TV or streaming device from reaching the Netflix service.
- Restart the TV: unplug it from power for 60 seconds, then plug back in.
- Restart your modem and router.
- Check the TV's network connection in Settings and reconnect to Wi-Fi.
- Sign out of Netflix on the TV and sign back in.
UI-800-2 — Stored data needs a refresh
Why: Netflix data saved on the device is out of date, usually after an app or system update.
- Restart the device fully.
- Sign out of Netflix, then sign back in.
- Clear the app's stored data or reinstall the app.
NW-1-19 — Network settings blocking Netflix
Why: The device is online but its network or DNS configuration is stopping it from connecting to Netflix.
- Confirm the internet works on another app.
- Restart your home network.
- Set the device DNS to automatic or a public resolver (e.g. 8.8.8.8).
- Remove any VPN or proxy configured on the router.
NW-4-7 — Device can't connect to Netflix
Why: A general network connectivity issue between the device and Netflix servers.
- Unplug the modem and router for 30 seconds and power back on.
- Move the device closer to the router or use Ethernet.
- Restart the streaming device.
- Contact your ISP if only Netflix fails.
AVF-11800 — Title can't be played right now
Why: Information stored for the specific title is corrupted or needs refreshing.
- Try a different title — if it plays, the issue is title-specific.
- Sign out and back in to refresh account data.
- Restart the device.
- Reinstall the Netflix app if it persists.
H7361-1253-80070006 — Windows app playback / decoder error
Why: The Netflix Windows app can't play the video, often a display driver or DRM/decoder problem.
- Update your graphics/display drivers.
- Update Windows and the Netflix app from the Microsoft Store.
- Repair or reset the Netflix app in Windows Settings > Apps.
- Try playing in a supported browser (Edge) instead.
S7361-1253-C00D4002 — Windows playback component error
Why: A missing or blocked media/decoder component in the Netflix Windows app.
- Reset the Netflix app: Settings > Apps > Netflix > Advanced options > Reset.
- Update Windows and graphics drivers.
- Reinstall the Netflix app from the Microsoft Store.
M7353-5101 — Browser extension is interfering
Why: A browser extension (often an ad-blocker or VPN add-on) is blocking Netflix playback.
- Disable browser extensions one by one to find the culprit.
- Try Netflix in an incognito/private window.
- Use a different supported browser.
- Clear cookies and cache for netflix.com.
12001 — Android app cache problem
Why: The Netflix Android app's cached data is corrupted.
- Clear the Netflix app cache and data in Android Settings > Apps > Netflix > Storage.
- Restart the device.
- Update or reinstall the Netflix app.
UI3010 — Browser can't load Netflix resources
Why: Stale browser data or a resource-loading issue is stopping Netflix from opening in a browser.
- Reload the page and clear cookies/cache for netflix.com.
- Disable extensions or try incognito mode.
- Try a different supported browser.
40104 — Mobile connection error
Why: The Netflix mobile app can't connect even though the internet appears to work.
- Toggle Airplane mode on and off, or switch between Wi-Fi and mobile data.
- Force-close and reopen the app.
- Restart the phone and check date/time are automatic.
- Reinstall the app if the code returns.
UI-122 — Netflix can't connect — a network or DNS problem is blocking the device
Why: The device (often a Roku) can't reach Netflix because the internet connection is restricted, the DNS servers are unreachable, or data from the router isn't getting through.
- Unplug the device (Roku/TV) and router for 30 seconds, then power both back on and wait a minute before opening Netflix.
- Test Netflix on another device on the same Wi‑Fi to confirm whether the whole network or just this device is affected.
- Set the device's DNS to Google DNS (8.8.8.8 / 8.8.4.4), save, and restart the router.
- Sign out of Netflix, then sign back in and try the title again.
- Uninstall and reinstall the Netflix app if the code keeps coming back.
tvq-pb-101 — Netflix can't play the title (playback failure)
Why: The device reached Netflix but the video stream failed to start or was interrupted — usually stale playback data or a device that needs a full power cycle, not just a router restart.
- Power-cycle the device fully: turn it off AND unplug it from power (wall/strip) for 60 seconds, then plug back in and reopen Netflix. This clears the playback buffer that a normal restart does not.
- Sign out of Netflix and sign back in to refresh stored playback data.
- Update the Netflix app (or the device's system firmware) to the latest version.
- If it only happens on one title, try a different show — a temporary Netflix-side encoding issue on that title also throws tvq-pb-101.
F7701-1003 — Netflix can't verify DRM playback in your browser (Widevine issue)
Why: F7701-1003 is a browser-side error, not a network or account problem. Netflix streams DRM-protected video, and your browser (usually Firefox) either has the Widevine Content Decryption Module disabled or outdated, or you are in Private Browsing mode where Widevine will not run.
- Turn off Private Browsing / Incognito and reopen Netflix in a normal window — Widevine DRM is blocked in private mode, which alone throws F7701-1003.
- In Firefox go to Settings > General > Digital Rights Management (DRM) Content and tick "Play DRM-controlled content", then restart the browser.
- Open about:addons > Plugins, find "Widevine Content Decryption Module", set it to "Always Active", and click to check for an update — an outdated or disabled Widevine module is the most common cause.
- Update the browser itself to the latest version, then fully close and reopen it so the refreshed Widevine module loads.
m7111-5059 — Netflix detected a VPN, proxy, or unblocker on your connection
Why: Netflix saw your traffic coming through a VPN, proxy, or 'unblocker' service and refused to stream. Unlike playback or network errors, this is a deliberate block — not a glitch — triggered by your IP's routing, not by a weak connection or stale app data.
- If you use a VPN or proxy, turn it OFF completely (including browser extensions and system-wide proxies) and reload Netflix — this clears the error in most cases.
- If you are NOT knowingly using a VPN, clear your browser's cached location: in Chrome/Edge press Ctrl+Shift+Del, tick 'Cookies and other site data' + 'Cached images and files', clear, then sign back into Netflix — a stale location cookie can trigger the block.
- On a router-level VPN or smart-DNS, disable it in the router admin panel; some ISPs also route through CGNAT/proxy pools — ask your ISP for a direct/residential IP if it persists.
- If you need a VPN, switch it to a different server (ideally one that advertises Netflix support) — individual proxy IPs get blocklisted, so another server in the same country often works.
M7121-1331-P7 — Netflix can't play in your web browser because the Widevine Content Decryption Module (CDM) is out of date, disabled, or blocked by an extension
Why: This code appears only when you watch Netflix in a desktop browser. Netflix uses the Widevine CDM to decrypt protected video; if that module is outdated, missing, or an extension is interfering, playback is refused with M7121-1331-P7.
- In Chrome/Edge, open chrome://components, find 'Widevine Content Decryption Module', and click 'Check for update' — then restart the browser.
- Disable browser extensions (open chrome://extensions and toggle them all off), especially ad-blockers and privacy tools, then reload Netflix.
- Clear the browser's cache and cookies, since the Widevine module stores decryption data that can go stale.
- Make sure you're on a Netflix-supported browser (Chrome, Edge, Firefox, Safari, Opera) and update it to the latest version.
- If it still fails, reinstall the browser — this restores a clean, current Widevine module.
10008 — Your Apple TV can't reach the Netflix service — a network or connection problem is blocking it
Why: Error 10008 shows up on Apple TV when the device can't establish a stable connection to Netflix, usually because of a Wi-Fi/router glitch, restricted network, or stored data on the device that needs refreshing.
- Restart the Apple TV: Settings > System > Restart (or unplug it for 30 seconds), and power-cycle your router at the same time.
- Check the connection under Settings > Network — if Wi-Fi is weak, move the Apple TV closer to the router or use Ethernet.
- Update tvOS: Settings > System > Software Updates > Update Software, then reopen Netflix.
- Sign out of Netflix on the Apple TV and sign back in to refresh your account data.
- If only Netflix fails while other apps work, remove and reinstall the Netflix app from the App Store.
Fixes for most Netflix errors
- Restart the device and your home network — this clears most Netflix errors.
- Confirm the internet works on another app or site.
- Sign out and back in to refresh your account data.
- Update or reinstall the Netflix app.
- Check status on Netflix's help site — if it's down on their end, only waiting fixes it.
FAQ
Why does Netflix keep saying there's a network error when other apps work?
Netflix streams from different servers than most apps, so a route or DNS issue can hit Netflix alone. Restart your router, and if it persists, switch your DNS to automatic or a public resolver and contact your ISP.
Does a Netflix error code mean my account is banned?
No. These codes are technical — network, stored-data, or device issues. Account problems show a sign-in or billing message instead, not an NW/UI/tvq code.
Will using a VPN cause Netflix error codes?
Yes. Codes like M7111-1331-5059 appear when Netflix detects a VPN, proxy, or unblocker. Turn it off and reload to clear it.