Decode any streaming error & fix it fast

Netflix Error 40104: How to Fix It

40104 — Mobile connection error

Quick fix:
  1. Toggle Airplane mode on and off, or switch between Wi-Fi and mobile data.
  2. Force-close and reopen the app.
  3. Restart the phone and check date/time are automatic.
  4. Reinstall the app if the code returns.

What Netflix error 40104 means

The Netflix mobile app can't connect even though the internet appears to work.

If those steps didn't clear it

These general fixes resolve most Netflix playback errors:

  1. Restart the device and your home network — this clears most Netflix errors.
  2. Confirm the internet works on another app or site.
  3. Sign out and back in to refresh your account data.
  4. Update or reinstall the Netflix app.
  5. Check status on Netflix's help site — if it's down on their end, only waiting fixes it.

FAQ

What does Netflix error 40104 mean?

40104 means: Mobile connection error. The Netflix mobile app can't connect even though the internet appears to work.

How do I fix Netflix error 40104?

Start here: Toggle Airplane mode on and off, or switch between Wi-Fi and mobile data. Force-close and reopen the app.

Why do I keep getting Netflix error 40104?

The Netflix mobile app can't connect even though the internet appears to work. If it persists after the quick fix, work through the general fixes for Netflix below (network, app cache, device restart, account/billing check).

Other Netflix error codes