Netflix Error UI-122: How to Fix It
UI-122 — Netflix can't connect — a network or DNS problem is blocking the device
- Unplug the device (Roku/TV) and router for 30 seconds, then power both back on and wait a minute before opening Netflix.
- Test Netflix on another device on the same Wi‑Fi to confirm whether the whole network or just this device is affected.
- Set the device's DNS to Google DNS (8.8.8.8 / 8.8.4.4), save, and restart the router.
- Sign out of Netflix, then sign back in and try the title again.
- Uninstall and reinstall the Netflix app if the code keeps coming back.
What Netflix error UI-122 means
The device (often a Roku) can't reach Netflix because the internet connection is restricted, the DNS servers are unreachable, or data from the router isn't getting through.
If those steps didn't clear it
These general fixes resolve most Netflix playback errors:
- Restart the device and your home network — this clears most Netflix errors.
- Confirm the internet works on another app or site.
- Sign out and back in to refresh your account data.
- Update or reinstall the Netflix app.
- Check status on Netflix's help site — if it's down on their end, only waiting fixes it.
FAQ
What does Netflix error UI-122 mean?
UI-122 means Netflix can't connect because of a network or DNS problem — the device (commonly a Roku) can't reach Netflix over the current connection.
How do I fix Netflix error UI-122 on Roku?
Power-cycle the Roku and router for 30 seconds, then try Netflix. If it persists, switch the device DNS to Google DNS (8.8.8.8), restart the router, and reinstall the Netflix app.
Why do I keep getting Netflix error UI-122?
A restricted network, unreachable DNS servers, or a weak router connection keep blocking Netflix. Changing DNS to 8.8.8.8 and restarting the router resolves it for most people; if it continues, reinstall the app and check your ISP.