Prime Video Error Codes, Explained
Prime Video won't play? Find your error code below for what it means and the fastest fix — network, playback, and region errors all in one list.
Prime Video error codes explained
1060 — Network connection problem
Why: Prime Video can't keep a stable connection to Amazon's servers — weak Wi-Fi, a router glitch, or an ISP routing issue.
- Unplug your modem and router for 30 seconds, then restart them.
- Test another app to confirm the internet works.
- Move the device closer to the router or use Ethernet.
- Restart the Prime Video app and the device.
7017 — Streaming / browser playback error
Why: The browser or app couldn't stream the title — often an outdated browser, a bad cache, or a blocking extension.
- Refresh the page or restart the app.
- Clear your browser cache and cookies for primevideo.com.
- Disable extensions/ad blockers, or try a different browser.
- Make sure your browser is up to date.
7031 — Playback error
Why: Prime Video couldn't start or continue playback — usually a temporary streaming or network fault.
- Wait a moment and press play again.
- Restart the app and the device.
- Check your connection speed (5 Mbps for HD, 25 Mbps for 4K).
7135 — Browser HTML5 playback problem
Why: Your browser can't play the DRM-protected stream — commonly an outdated browser or disabled DRM/EME support.
- Update your browser to the latest version.
- Enable protected content / DRM in browser settings.
- Try Chrome, Edge, or Firefox with default settings.
- Clear cache and reload.
9068 — Sign-in / account problem
Why: Prime Video couldn't verify your account — an expired session, a login mismatch, or a membership issue.
- Sign out of Prime Video and back in.
- Confirm your Amazon Prime membership is active.
- Restart the app to refresh your login.
5004 — Registration or network problem
Why: The device failed to register with Prime Video, usually a network or account-sync issue.
- Restart your home network and the device.
- Deregister and re-register the device in your Amazon account.
- Sign out and back in.
9074 — VPN or proxy detected — content unavailable in region
Why: Prime Video blocks VPNs and proxies because catalog rights are regional; it can't confirm your true location.
- Turn off any VPN, proxy, or smart-DNS service.
- Confirm the title is available in your country.
- Restart the app so it re-checks your location.
7003 — Playback / content error
Why: Prime Video couldn't load the requested title — a temporary server-side or rights issue.
- Try the title again in a few minutes.
- Play a different title to confirm the app works.
- Restart the app and clear its cache.
7202 — Network connection problem during playback
Why: Prime Video couldn't keep a steady connection to Amazon's servers — weak Wi-Fi, a router glitch, or ISP routing.
- Restart your modem and router (unplug 30 seconds).
- Test speed on another app; move closer to the router or use Ethernet.
- Restart the Prime Video app.
- If only Prime fails, contact your ISP about the route.
7250 — Playback couldn't start on this device
Why: The stream initialised but the device failed to load it — stale app data or a temporary content/DRM issue.
- Force-close and reopen the Prime Video app.
- Power-cycle the device (unplug 30 seconds).
- Sign out and back in to refresh your session.
- Reinstall the app to clear corrupt data.
7301 — Title unavailable or restricted in your location
Why: Licensing or a location check is blocking this specific title, often region rights or a VPN.
- Turn off any VPN or proxy service.
- Confirm the title is available in your Prime Video country.
- Try a different title to confirm the app works.
- Restart the app and retry.
7306 — Playback error — content can't be displayed
Why: Prime Video couldn't render the video, commonly an HDCP/HDMI copy-protection mismatch or a display/driver issue.
- Reseat the HDMI cable and try a different HDMI port.
- Avoid HDMI splitters/switches — connect the device directly to the TV.
- Update the device and the Prime Video app.
- On a computer, update the browser and graphics drivers.
9345 — HDCP / HDMI copy-protection error
Why: The display chain failed the HDCP handshake Prime Video needs for protected content — a cable, splitter, or port issue.
- Connect your streaming device straight to the TV, no splitter or AV receiver in between.
- Swap the HDMI cable for a known HDCP-compliant one.
- Try another HDMI port on the TV.
- Restart both the device and the TV to renegotiate HDCP.
9912 — Video playback error
Why: A general playback failure — usually a temporary streaming, cache, or connection problem.
- Restart the Prime Video app and try again.
- Check your internet; restart the router if slow.
- Clear the app cache or reinstall the app.
- Try a lower video quality if your connection is limited.
2016 — Playback problem — content failed to load
Why: Prime Video couldn't fetch the stream, often a browser cache, extension, or connection issue on computers.
- Reload the page and clear the browser cache/cookies.
- Disable ad-blockers and browser extensions, then retry.
- Try a different supported browser.
- Check your internet connection and restart the router.
6013 — Playback / device connectivity error
Why: The app couldn't establish the playback session with Amazon's servers — network or an outdated app.
- Restart the app and power-cycle the device.
- Update the Prime Video app to the latest version.
- Check your internet on another app.
- Sign out and back in, or reinstall the app.
Fixes for most Prime Video errors
- Restart the Prime Video app and then the device — this clears most errors.
- Confirm the internet works on another app; restart your router if slow.
- Sign out and back in to refresh your Amazon account and session.
- Update the app or browser, and clear its cache.
- Turn off any VPN or proxy, which Prime Video blocks by region.
FAQ
What does Prime Video error 1060 mean?
Error 1060 is a network connection problem — the app can't hold a stable link to Amazon's servers. Restart your router and device, confirm the internet works elsewhere, and move closer to the router or use Ethernet.
How do I fix Prime Video error 9074?
9074 means a VPN or proxy was detected. Prime Video blocks them because catalogs are regional. Turn off any VPN or smart-DNS service, confirm the title is available in your country, and restart the app so it re-checks your location.
Why does Prime Video error 7135 happen in my browser?
7135 is an HTML5/DRM playback problem. Update your browser, enable protected-content (DRM/EME) playback in settings, clear the cache, and try Chrome, Edge, or Firefox with default settings.