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Prime Video Error 9345: How to Fix It

9345 — HDCP / HDMI copy-protection error

Quick fix:
  1. Connect your streaming device straight to the TV, no splitter or AV receiver in between.
  2. Swap the HDMI cable for a known HDCP-compliant one.
  3. Try another HDMI port on the TV.
  4. Restart both the device and the TV to renegotiate HDCP.

What Prime Video error 9345 means

The display chain failed the HDCP handshake Prime Video needs for protected content — a cable, splitter, or port issue.

If those steps didn't clear it

These general fixes resolve most Prime Video playback errors:

  1. Restart the Prime Video app and then the device — this clears most errors.
  2. Confirm the internet works on another app; restart your router if slow.
  3. Sign out and back in to refresh your Amazon account and session.
  4. Update the app or browser, and clear its cache.
  5. Turn off any VPN or proxy, which Prime Video blocks by region.

FAQ

What does Prime Video error 9345 mean?

9345 means: HDCP / HDMI copy-protection error. The display chain failed the HDCP handshake Prime Video needs for protected content — a cable, splitter, or port issue.

How do I fix Prime Video error 9345?

Start here: Connect your streaming device straight to the TV, no splitter or AV receiver in between. Swap the HDMI cable for a known HDCP-compliant one.

Why do I keep getting Prime Video error 9345?

The display chain failed the HDCP handshake Prime Video needs for protected content — a cable, splitter, or port issue. If it persists after the quick fix, work through the general fixes for Prime Video below (network, app cache, device restart, account/billing check).

Other Prime Video error codes