Prime Video Error 2063: How to Fix It
2063 — Payment problem — your Amazon payment method was declined or out of date
Quick fix:
- Open Amazon → Your Payments and update the expired or declined card, then retry.
- For a rental or purchase, use Amazon's "Update Your Payment Method" page to re-run the order.
- For Prime membership or a channel add-on, fix the card under Manage Your Memberships & Subscriptions.
- Confirm the billing address matches your bank records and that the card has funds, then try again.
What Prime Video error 2063 means
Prime Video couldn't complete the charge for a rental, purchase, or subscription because the card on file expired, was declined, or the billing address doesn't match your bank's records.
If those steps didn't clear it
These general fixes resolve most Prime Video playback errors:
- Restart the Prime Video app and then the device — this clears most errors.
- Confirm the internet works on another app; restart your router if slow.
- Sign out and back in to refresh your Amazon account and session.
- Update the app or browser, and clear its cache.
- Turn off any VPN or proxy, which Prime Video blocks by region.
FAQ
What does Prime Video error 2063 mean?
2063 is a payment problem: your Amazon payment method was declined or is out of date, so the rental, purchase, or subscription charge could not go through.
How do I fix Prime Video error 2063?
Update your card under Amazon → Your Payments, confirm the billing address matches your bank, then retry the order or subscription.
Why do I keep getting Prime Video error 2063?
The card on file is expired, declined, or its billing address is wrong. Until you update a valid payment method under Your Payments or Manage Your Memberships & Subscriptions, the charge keeps failing.