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Prime Video Error 1060: How to Fix It

1060 — Network connection problem

Quick fix:
  1. Unplug your modem and router for 30 seconds, then restart them.
  2. Test another app to confirm the internet works.
  3. Move the device closer to the router or use Ethernet.
  4. Restart the Prime Video app and the device.

What Prime Video error 1060 means

Prime Video can't keep a stable connection to Amazon's servers — weak Wi-Fi, a router glitch, or an ISP routing issue.

If those steps didn't clear it

These general fixes resolve most Prime Video playback errors:

  1. Restart the Prime Video app and then the device — this clears most errors.
  2. Confirm the internet works on another app; restart your router if slow.
  3. Sign out and back in to refresh your Amazon account and session.
  4. Update the app or browser, and clear its cache.
  5. Turn off any VPN or proxy, which Prime Video blocks by region.

FAQ

What does Prime Video error 1060 mean?

1060 means: Network connection problem. Prime Video can't keep a stable connection to Amazon's servers — weak Wi-Fi, a router glitch, or an ISP routing issue.

How do I fix Prime Video error 1060?

Start here: Unplug your modem and router for 30 seconds, then restart them. Test another app to confirm the internet works.

Why do I keep getting Prime Video error 1060?

Prime Video can't keep a stable connection to Amazon's servers — weak Wi-Fi, a router glitch, or an ISP routing issue. If it persists after the quick fix, work through the general fixes for Prime Video below (network, app cache, device restart, account/billing check).

Other Prime Video error codes