Prime Video Error 5004: How to Fix It
5004 — Registration or network problem
Quick fix:
- Restart your home network and the device.
- Deregister and re-register the device in your Amazon account.
- Sign out and back in.
What Prime Video error 5004 means
The device failed to register with Prime Video, usually a network or account-sync issue.
If those steps didn't clear it
These general fixes resolve most Prime Video playback errors:
- Restart the Prime Video app and then the device — this clears most errors.
- Confirm the internet works on another app; restart your router if slow.
- Sign out and back in to refresh your Amazon account and session.
- Update the app or browser, and clear its cache.
- Turn off any VPN or proxy, which Prime Video blocks by region.
FAQ
What does Prime Video error 5004 mean?
5004 means: Registration or network problem. The device failed to register with Prime Video, usually a network or account-sync issue.
How do I fix Prime Video error 5004?
Start here: Restart your home network and the device. Deregister and re-register the device in your Amazon account.
Why do I keep getting Prime Video error 5004?
The device failed to register with Prime Video, usually a network or account-sync issue. If it persists after the quick fix, work through the general fixes for Prime Video below (network, app cache, device restart, account/billing check).
Other Prime Video error codes
1060— Network connection problem7017— Streaming / browser playback error7031— Playback error7135— Browser HTML5 playback problem9068— Sign-in / account problem9074— VPN or proxy detected — content unavailable in region7003— Playback / content error7202— Network connection problem during playback- Full Prime Video error code list →