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Prime Video Not Working? Here's How to Fix It

If Prime Video won't open, keeps buffering, shows a black screen, or throws an error code, most cases clear with the same few steps: check your connection, restart the app or device, and sign out/in. Work down the list below, or jump to your exact error code.

Prime Video error codes explained

Prime Video won't load or open — App stuck on loading or crashes at launch

Why: Stale app data or a brief outage on the device or network.

Fix:
  1. Fully restart the device (power off 30s, power on).
  2. Check a down-detector or try Prime Video on another device.
  3. Sign out of your Amazon account and sign back in.
  4. Reinstall the Prime Video app if it still won't open.

Prime Video keeps buffering — Video pauses or spins mid-stream

Why: Not enough bandwidth reaching the device, or a congested Wi-Fi link.

Fix:
  1. Run a speed test — Prime Video needs ~3 Mbps for SD, ~15 Mbps for 4K.
  2. Move closer to the router or connect by Ethernet.
  3. Pause other downloads/devices on the network.
  4. Lower streaming quality in the app settings.

Prime Video black screen / no picture — Audio plays but the screen is black, or nothing shows

Why: HDCP/HDMI handshake issue or a corrupted app cache.

Fix:
  1. Reseat the HDMI cable and try a different HDMI port.
  2. Restart both the streaming device and the TV.
  3. Clear the Prime Video app cache or reinstall it.
  4. In a browser, disable hardware acceleration and reload.

7031 — Playback / device problem

Why: The app can't start playback on this device, often a cache or network issue.

Fix:
  1. Restart the device and relaunch the app.
  2. Clear the Prime Video app cache or reinstall it.
  3. Check your connection and restart the router.

Full fixes & FAQ for Prime Video 7031 →

7235 — HDCP / display compatibility

Why: The display or HDMI chain isn't HDCP-compliant for protected content.

Fix:
  1. Reseat the HDMI cable and use an HDCP 2.2 port.
  2. Remove any HDMI splitter or non-compliant adapter.
  3. Restart the device and the TV.

Full fixes & FAQ for Prime Video 7235 →

1060 — Network connectivity problem

Why: The device can't hold a stable connection to Prime Video's servers.

Fix:
  1. Restart your modem and router (unplug 30s).
  2. Connect by Ethernet or move closer to the router.
  3. Disable any VPN or proxy and retry.

Full fixes & FAQ for Prime Video 1060 →

Fixes for most Prime Video errors

  1. Restart the device fully: power off, wait 30 seconds, power back on.
  2. Restart your network: unplug the modem and router for 30 seconds.
  3. Sign out of your Amazon account and sign back in.
  4. Update or reinstall the Prime Video app.
  5. Turn off any VPN, proxy, or unblocker.
  6. Check the Prime Video status page or a down-detector for a wider outage.

FAQ

Why is Prime Video not working but my internet is fine?

Usually stale app data or a device glitch, not your connection. Sign out and back in, then restart the device. If a specific error code appears, look it up for the exact fix.

Is Prime Video down right now?

Check whether it fails on more than one device and look at a down-detector. If it only fails on one device, it's a local issue — restart that device and the app.

How do I fix Prime Video buffering?

Run a speed test, move closer to the router or use Ethernet, pause other devices, and lower streaming quality in the app settings.

Why does Prime Video show a black screen?

That's usually an HDCP/HDMI handshake issue (see error 7235). Reseat the HDMI cable, use an HDCP-compliant port, and restart the device and TV.