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Netflix Not Working? Here's How to Fix It

If Netflix won't open, keeps buffering, shows a black screen, or throws an error code, 90% of cases are fixed by the same few steps: check your connection, restart the app or device, and sign out/in. Work down the list below, or jump to your exact error code.

Netflix error codes explained

Netflix won't load or open — App stuck on loading screen or crashes

Why: Stale app data or a brief outage on the device or network.

Fix:
  1. Fully restart the device (power off 30s, power on).
  2. Check downdetector or try Netflix on another device to rule out an outage.
  3. Sign out of Netflix and sign back in.
  4. Reinstall the Netflix app if it still won't open.

Netflix keeps buffering — Video pauses or spins mid-stream

Why: Not enough bandwidth reaching the device, or a congested Wi-Fi link.

Fix:
  1. Run a speed test — Netflix needs ~3 Mbps for HD, ~15 Mbps for 4K.
  2. Move closer to the router or connect by Ethernet.
  3. Pause other downloads/devices on the network.
  4. Lower playback quality in Account → Playback settings.

Netflix black screen / no picture — Audio plays but screen is black, or nothing shows

Why: HDCP/HDMI handshake or a corrupted app cache.

Fix:
  1. Reseat the HDMI cable and try a different HDMI port.
  2. Restart both the device and the TV.
  3. Clear the Netflix app cache or reinstall it.
  4. On a browser, disable hardware acceleration and reload.

NW-2-5 — Network connectivity problem

Why: Device reaches the internet but can't hold a connection to Netflix.

Fix:
  1. Unplug modem and router for 30 seconds, then power back on.
  2. Connect by Ethernet or move closer to the router.
  3. If only Netflix fails, contact your ISP.

Full fixes & FAQ for Netflix NW-2-5 →

UI-800-3 — Stored data needs to be refreshed

Why: Saved Netflix data on the device is stale or corrupted.

Fix:
  1. Restart the device fully.
  2. Sign out, then sign back in.
  3. Clear the Netflix app's cached data or reinstall.

Full fixes & FAQ for Netflix UI-800-3 →

M7111-1331-5059 — Proxy / VPN detected

Why: Netflix thinks you're on a VPN, proxy, or unblocker.

Fix:
  1. Turn off any VPN, proxy, or unblocker and reload.
  2. Clear browser cookies and cache for netflix.com.
  3. Switch off your phone's Private Relay / secure DNS if enabled.

Full fixes & FAQ for Netflix M7111-1331-5059 →

Fixes for most Netflix errors

  1. Restart the device fully: power off, wait 30 seconds, power back on.
  2. Restart your network: unplug the modem and router for 30 seconds.
  3. Sign out of Netflix and sign back in.
  4. Update or reinstall the Netflix app.
  5. Turn off any VPN, proxy, or unblocker.
  6. Check the Netflix status page or a down-detector for a wider outage.

FAQ

Why is Netflix not working but my internet is fine?

Usually stale app data or a device glitch, not your connection. Sign out and back in, then restart the device. If a specific error code appears, look it up for the exact fix.

Is Netflix down right now?

Check whether Netflix fails on more than one device and look at a down-detector. If it only fails on one device, it's a local issue — restart that device and the app.

How do I fix Netflix buffering?

Run a speed test, move closer to the router or use Ethernet, pause other devices, and lower playback quality in Account → Playback settings.

Why does Netflix say I'm using a VPN or proxy?

That's error M7111-1331-5059. Turn off any VPN, proxy, unblocker, Private Relay, or secure DNS, clear cookies, and reload.