Max Error Codes, Explained
Max won't play? Find your error code below for what it means and the fastest fix — connection, device, account, and playback errors all in one list.
Max error codes explained
905 — Connectivity problem
Why: A connection issue between your device and the Max servers — usually slow or unstable internet, or a VPN/proxy interfering.
- Test your internet on another app or site.
- Unplug your modem and router for 30 seconds, then restart them.
- Turn off any VPN or web proxy.
- Move the device closer to the router or use Ethernet; contact your ISP if it persists.
H — App or device problem
Why: Something is wrong with the Max app or the device you're streaming on — often corrupt app data or an outdated version.
- Restart the device fully (power off, wait 30s, power on).
- Update the Max app to the latest version.
- Reinstall the app to clear corrupt data.
- Sign out and back in.
100 — Unsupported device or browser
Why: Max doesn't support your device, or your browser is out of date.
- Update your browser to the latest version.
- Check the Max Help Center for the supported-devices list.
- Try a different supported device or browser.
- Update the device's operating system.
321 — Account or subscription issue
Why: A problem with your account or subscription — often the account isn't authorized for the content you selected.
- Confirm your subscription is active and covers this content.
- Check your login credentials and sign in again.
- If billed through a provider (Apple/Google/cable), confirm the plan there.
- Contact Max support if the account looks correct.
420 — Video playback problem
Why: Playback failed — often outdated or unsupported video drivers, or a corrupt app cache.
- Update your device's graphics/video drivers (on a computer).
- Clear the Max app cache and data, then reload.
- Reinstall the Max app.
- Try a different title to confirm it isn't content-specific.
Can't Play Title — Content playback failure
Why: Max can't play the selected title — an unsupported device, a slow connection, an outdated app, or a regional restriction.
- Update the Max app and confirm your device is supported.
- Check your internet speed (Max needs ~5 Mbps for HD).
- Try a different title — if it plays, the first title may be region-locked.
- Turn off any VPN or proxy and reload.
1K-0014 — General playback/service error
Why: A temporary problem in the Max app or on Max's servers — often a brief outage, a dropped connection, or a stale app session.
- Fully close and reopen the Max app, then try again.
- Check https://downdetector.com or Max's status/social accounts for an ongoing outage.
- Make sure your internet is stable and nothing else on the network is downloading heavily.
- Update the Max app to the latest version; try a different title to see if it's content-specific.
1K-0023 — Playback error (often device-specific)
Why: A 1K-series playback failure frequently reported on smart TVs (e.g. LG) — usually a corrupt app session or outdated app/firmware.
- Close the Max app, then restart the TV or device (unplug 30 seconds for a full power cycle).
- Update the Max app and the TV's firmware/system software.
- Sign out of Max and sign back in to refresh your session.
- Uninstall and reinstall the Max app if the error keeps returning.
1400500 — Playback failure
Why: Max can't start the stream — typically a connection interruption, an overloaded network, or a temporary server-side issue.
- Restart the Max app and test another title.
- Restart your router and confirm other apps stream normally.
- Turn off any VPN or proxy that could be routing your connection.
- Clear the app cache or reinstall Max if playback still fails.
This video is not available — Title can't be played in your region/plan
Why: The specific title isn't available in your location or on your current plan, or a licensing/rights window has changed — a documented Max message, not a network fault.
- Try a different title to confirm the app itself is working.
- Turn off any VPN or proxy — it can make Max think you're in a different region.
- Check that the title is included in your plan and available in your country.
- If it played before, the licensing window may have ended; check back later or contact Max support.
Fixes for most Max errors
- Restart the Max app and then the device — this clears most errors.
- Check your internet on another app; restart your router if it's slow.
- Update the Max app and your device's software to the latest version.
- Clear the app cache/data, or reinstall the app, to fix corrupt data.
- Turn off any VPN or proxy — it triggers connection and region errors.
FAQ
What does Max error code 905 mean?
905 is a connectivity problem between your device and Max's servers, usually slow or unstable internet or a VPN interfering. Test your connection on another app, restart your router, turn off any VPN or proxy, and move closer to the router or use Ethernet.
How do I fix Max error 321?
321 is an account or subscription issue — often the account isn't authorized for that content. Confirm your subscription is active, sign in again, and if you're billed through a provider like Apple, Google, or a cable company, verify the plan there.
Why does Max say 'Can't Play Title'?
It means Max can't play that specific title — from an unsupported device, slow connection, outdated app, or a regional restriction. Update the app, check your internet speed, and try a different title; if that one plays, the first may be region-locked, so turn off any VPN.
What does Max error code 1K-0014 mean?
1K-0014 is a general Max playback/service error, usually a temporary app or server glitch. Fully close and reopen the app, check Downdetector for an outage, make sure your internet is stable, and update the app before trying a different title.
How do I fix Max error 1K-0023?
1K-0023 is a 1K-series playback error often seen on smart TVs like LG. Restart the app and power-cycle the TV, update the app and firmware, sign out and back in to refresh your session, and reinstall Max if it keeps returning.
Why does Max say 'This video is not available'?
That title isn't available on your plan or in your region, or its licensing window changed. Try another title to confirm the app works, turn off any VPN, and check the title is included in your plan and country.