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Disney+ Error 31: How to Fix It

31 — VPN or proxy detected — location can't be verified

Quick fix:
  1. Turn off any VPN, proxy, or Smart DNS service completely.
  2. Restart your router so a fresh IP is assigned.
  3. On mobile, disable any 'private relay' or DNS-filtering feature.
  4. Reconnect and reload the app.

What Disney+ error 31 means

Disney+ thinks your connection is masking your real location, usually a VPN, proxy, or some corporate/DNS setups.

If those steps didn't clear it

These general fixes resolve most Disney+ playback errors:

  1. Restart the Disney+ app and then the device — this clears most errors.
  2. Confirm the internet works on another app or website.
  3. Update the Disney+ app and your device's software to the latest version.
  4. Log out and back in to refresh your account and rights data.
  5. Turn off any VPN or proxy, which triggers several Disney+ errors.

FAQ

What does Disney+ error 31 mean?

31 means: VPN or proxy detected — location can't be verified. Disney+ thinks your connection is masking your real location, usually a VPN, proxy, or some corporate/DNS setups.

How do I fix Disney+ error 31?

Start here: Turn off any VPN, proxy, or Smart DNS service completely. Restart your router so a fresh IP is assigned.

Why do I keep getting Disney+ error 31?

Disney+ thinks your connection is masking your real location, usually a VPN, proxy, or some corporate/DNS setups. If it persists after the quick fix, work through the general fixes for Disney+ below (network, app cache, device restart, account/billing check).

Other Disney+ error codes